Here is a list of the most Frequently Asked Questions (FAQ) from NoonPi users. If you are unable to locate the answer to your questions on this page, please contact us using the Live Support Chat link at the top of the page, email us at support@NoonPi.com, or call toll-free 1-877-NoonPi. (1-877-734-3644)
Use the My Account link at the top of any page. Once you have logged in, look for the My PDH link in the center of the page. There you will see a list of all webinars and lunch & learns that you have either completed or that you are currently signed up for.
You need to have a user account and login when you wish to:
- Sign up for a webinar, or
- Access information stored in My Account, such as your certificates of completion
Otherwise, you are free to browse NoonPi.com without logging in. If you prefer to enroll in a webinar without establishing an online account, you can contact our Customer Service Team toll-free at 1-855-NoonPi-5.
NoonPi makes it easy to access your account even if you’ve forgotten your password. Simply click the Forgot Password link located on the My Account log in page. We will send a new password to your registered email account. If you don’t receive the new password by email, contact our Customer Service Team using the Live Support Chat link at the top of any page or call us at 1-855-NoonPi-5 for assistance.
If you know your registered email address and password, log in to your account, then click the Change Email Address link in the navigation panel on the left of the page. Your email address will be automatically changed.
If you longer have access to your registered email address or you cannot remember which email address you used to create a login account, contact our Customer Service Team using the Live Support Chat link at the top of any page of call us at 1-855-NoonPi-5 for assistance.
Simply put, a webinar or web seminar is an online live, interactive seminar. You will have all of the advantages of an in-person instructor without leaving your home or office. Web seminars offer two-way communication between you, the instructor, and the others attending the seminar.
There is no cost to join Noon Pi or to attend a webinar.
The number of webinars you can attend in a calendar month is determined by your benefit level:
When you first enroll, you start at the Bronze level. Learn how to move up to a higher benefit level.
You will receive an email within a few hours after you have attended the webinar. Click on the Get Certificate link in the email, which will take you to the Noon Pi website where you will be prompted to login. After logging in, click on the webinar title, then from the Webinar Homepage select Take Survey.
Once you have completed the short survey regarding how well the webinar met the learning objectives, you will see a link that allows you to download and print your certificate. If you wish to view the certificate or print additional copies in the future, simply click My PDH from the My Account menu to see a link to download the certificate.
Webinars earn PDH credits for engineers in all states. For PEs licensed in New York, Wisconsin, and Iowa, webinar credits are counted as live contact hours and will fulfill your state board requirements.
Each webinar information page includes a full list of states for which the webinar can be used for PDH credits. Also you may want to review your state requirements.
Attention New York Engineers: NoonPi.com webinars have been approved as continuing education courses (live interactive courses) for professional engineers by the New York Board of Engineers and Land Surveyors. NoonPi.com, a service mark of Decatur Professional Development, LLC is an approved provider of continuing education for New York engineers. NYSED Approved Sponsor #25.
Attention Wisconsin Engineers: NoonPi’s webinars are designed to meet the Wisconsin Board’s “live training” requirement.
Attention Iowa Engineers: NoonPi’s webinars are designed to meet the Iowa Board’s “live training” requirement and are not subject to the rules as a “self-study course.”
Attention Ohio Engineers: The Ohio Board requires that you pass a short quiz after webinar attendance. Please contact our Customer Service Team at 1-855-NoonPi-5 for details.
NoonPi’s Webinar Calendar is an easy way to view webinars scheduled for the next several weeks. Icons at the top of the calendar will allow you to scroll several months in advance; however it is good to remember that many webinars are added to the calendar at later dates, so please check back often. Clicking listings in the Webinar Calendar will display the full webinar information page along with information on enrolling in the webinar.
A complete listing of our webinar offerings (scheduled and unscheduled) can be found using the Search Webinars by Discipline page.
If the webinar you’d like to attend is either currently unscheduled or you are unable to attend on the scheduled date, you will find a link on the webinar overview page asking us to notify you when the webinar is next scheduled.
NoonPi can accommodate a group of engineers who wish to participate together from the same location. For larger groups, some webinar topics can also be presented in a private session that does not include participants from any other group or company. To inquire about group participation in a webinar, click the “Sign up your entire department” link on any webinar information page.
After signing up for a webinar, you will receive an email with a link to the webinar site along with an access code.
In order to create the live, interactive environment, NoonPi’s webinars use both audio and video. There are several ways to connect:
- Computer, laptop, or tablet2: You’ll need a high speed internet connection such as DSL or cable.
- Mobile devices3: You’ll need a good WiFi connection. A home or office WiFi connection generally works well.
- Landline or mobile phone: You can call in to establish the audio connection if you are using a computer, laptop or tablet for the video connection. For your comfort, it is suggested that you use a speaker phone or headset.
- Computer, laptop, tablet or mobile phone: If you prefer to use your device’s audio and microphone, you will see a link on the webinar screen that will guide you through connection.
- In some cases a public WiFi network such as those at coffee shops, hotels or restaurants can be too slow and may be troublesome.
- A free app is available for iPad, iPhone and Android devices.
- Due to the small screen size on many mobile phones, you may have difficulty seeing some of the graphics and text in the presentation. Unfortunately, due to the large number of smartphones with varied capabilities, our tech support department cannot provide assistance for issues involving smartphone viewing.
All participants are required to make both audio and video connection to the webinar. Our system supports both Windows and Apple operating systems.
About 10 minutes before the scheduled start time, go to the website shown in the instructions and enter the access code as shown. You will be asked to enter your name and email address. Then establish your audio connection using the phone number listed in the instructions or click the link on the screen if using your computer’s audio. When asked to do so, enter the access code shown on the instructions.
Of course, our Customer Service Team is available to help if you have any questions about accessing the webinar. Our toll-free number is 1-855-NoonPi-5. A dedicated team of tech support professionals is available to help with more complex issues. The toll-free number can also be found on the webinar login page.
The simple answer is “no.”
For a NoonPi webinar you can connect with your landline, cellphone, or no phone at all by using your computer’s audio and microphone. Using the computer audio eliminates the need for a telephone.
Upon successfully completing a webinar or lunch & learn, you will be able to print a certificate of completion for your records. This certificate has been designed to meet the requirements of the various state engineering boards. If you are selected for audit by your board, NoonPi is happy to provide additional copies of your certificates.
You are ultimately responsible for maintaining a record of your PDH activities. Upon successfully completing a webinar or lunch & learn with NoonPi, you should print the certificate of completion and save it for your records in the event that you are audited by your licensing board. For your convenience, we provide free, unlimited access to additional copies of your certificate through your login account.
You may access a copy of your certificates 24 hours a day, seven days a week by clicking My Account at the top right of any page on the website. Certificate copies can be accessed by clicking the My PDH link. NoonPi also maintains a hard copy of your certificate of completion in our corporate headquarters for a period of 7 years.
The licensing boards do not typically require you to submit course completion certificates when renewing your license. However, you may be required to list continuing education activities and you will need to provide a course certificate of completion if you are audited by your licensing board.
The rules vary between states, but state boards typically accept a continuing education activity that meets the following criteria: “A course or activity whose purpose and objective are clear with a content that will maintain, improve or expand the skills and knowledge of the licensee’s field of practice.”
- Webinars are accepted for PDH credit by all states that require engineering continuing education (except Illinois Structural Engineers). Engineers licensed in Ohio are required to complete a quiz for PDH credit; otherwise, webinar participants are not required to complete a quiz.
- Lunch & learns are accepted for PDH credit by all states that require engineering continuing education.
There are only four (4) states that require engineers to earn their PDH from an approved continuing education provider. Noon Pi is an approved provider in all four of these states, which are Florida (CEP #0003610), Maryland, New Jersey (24GP00002300), and New York (NYSED Approved Sponsor #25). The approval on the Boards’ websites is listed under the name of Decatur Professional Development, LLC, which is the parent company of NoonPi.com.
The remaining states leave it up to the engineer to determine whether an activity meets the guidelines set forth by the state board. All NoonPi webinars and lunch & learns have been designed to meet the requirements of these states that do not have formal approval processes. DPD, the parent company of NoonPi, has delivered more than 500,000 hours of PDH credit to engineers in every state that mandates continuing education and no credit EVER been rejected by a state licensing board.
For more information, check your state requirements.
The number of PDH units required for license renewal varies by jurisdiction. For U.S. states that require continuing professional competency activities, it is typically between 12 to 15 hours if renewed annually or 24 to 30 hours if renewed biennially. Some states, such as Florida, have significantly different requirements. NoonPi maintains a list of continuing education requirements for all states.
These are all generic terms used to describe one hour of engineering continuing education credit for various states.
PDH means Professional Development Hours and is used by most states.
CPD, used in Florida, Ohio, Louisiana, and other states, means Continuing Professional Development credits.
The term CPC or Continuing Professional Competency credits is used in New Jersey, Maryland, and other states.
Other states may have different terminology. Although the terminology changes from state to state, the meaning is the same. Each PDH, CPD, or CPC credit is equivalent to 50 to 60 minutes of training time, depending on the state.
When you sign up for a Noon Pi account, you are given a number of login security options. In addition to providing your email address, you are asked to either enter a password, your home zip code or select a security question. There are a number of reasons why you may not be able to log in to your account:
- Did you type your email address correctly? Did you enter your password, zip code or security answer correctly? Check the spelling and try again.
- Is your caps lock on? If you are using your zip code or a security answer to login, then caps lock should not be an issue. However, if you are using a password it is case-sensitive and must be entered exactly as it was originally entered. If you cannot remember your password, click the Forgot Password link.
- Are you entering the correct email address? If you cannot remember the email address used to create your account, contact our Customer Service Team at 1-855-NoonPi-5.
- Are you a registered user? You must first sign-up as a new user to enroll in a webinar on NoonPi.com.
- Do you have “cookies” enabled on your browser? Cookies are required on NoonPi.com and a “high security” setting on your browser may block the acceptance of cookies. To check the settings, click your Internet Options settings (the location of this link varies by browser) and check “privacy” or “cookies.”
- Having other issues? Contact our Customer Service Team using the Live Support Chat link above, email, or call us toll-free at 1-855-NoonPi-5.
To download, view, and print your certificate, you must have a PDF reader installed on your computer. The most common of these is the free Adobe Reader although other programs are available that offer similar functionality. If you choose to install Adobe Reader, please note that Adobe suggests that previous versions of Reader be uninstalled before installing a new version. Additionally, the download may offer to install an alternate browser, which is not required for use of the program. We do not suggest that you install the alternate browser.
If you are using a program other than Adobe Reader and having issues with your certificate, such as information missing from the certificate, it is suggested that you download the latest version of Reader using the link above, but do not switch from your current internet browser as doing so may introduce new issues.
If your certificate does not print properly, check the print setting on your PDF program. Verify the following settings:
- Select paper size based on document size
- Paper scaling: Shrink to fit printable area
- Auto rotate and center
- Portrait orientation
Any information that you input when creating your login account can be changed at any time by clicking on Edit Profile Information in the My Account menu.
Note that any changes that you make to your Profile Information will not be reflected in previously created certificates of completion. Thus, changing your name in your Profile Information will not result in the new name being added to existing certificates in your account from previously completed courses. The new spelling will, however, be applied to certificates for courses completed in the future.
Your internet browser (Internet Explorer, Firefox, Chrome, Safari, Opera, etc.) maintains stored copied of web pages and pictures in order to speed up how fast web pages are displayed to you. This is called a browser cache and the files contained are referred to as cached files.
The browser cache allows you to speed along the internet quicker. However, sometimes the browser cache can cause problems when it becomes too big or corrupt. Or, your browser may not download the most current version of a web page from the website, instead showing you an older cached version.
To solve these problems, it is occasionally necessary to clear the browser cache. The process for each browser is a bit different, but the process is similar. Instruction to clear the browser cache for the three most-common browsers are listed here.
|Internet Explorer Version 11||Firefox Version 28||Chrome Version 34|
|Remember that if you have a different version of the browser or any other browser, your process may be different|
Some state boards ask that the PE provide one PDF file containing all certificates of completion. This can be easily done using most PDF manipulation software including Adobe Reader. But, be advised that some programs that combine multiple files can cause certain information on the resulting file to be illegible, scrambled, or missing. This generally happens when the software you are using is older and does not comply to the newest standards for PDF production. Make certain to closely compare the final file to the original and be sure that all information appears as it should before submission to the board.